Of course, everyone knows that social media platforms like Messenger, Whatsapp and Instagram offer chat functions, allowing users to easily communicate with others. Sure, an email address is still available on the “Contact” page for anyone who wants to take the time to send a message, but the option to chat is slowly becoming the default way to start conversations. It’s easy, it’s convenient and it allows (and encourages) visitors to ask a quick question and get a quick answer. You’ve certainly noticed it on lots of websites where a chat box pops up or is already waiting for you in the bottom corner of the page, with someone asking how they can help you. What chat automation is all aboutĬhat functionality has become an expected standard in today’s ecommerce. The introduction of Messenger API for Instagram is sure to accelerate the adoption of an already important trend in ecommerce and make it possible for brands to better serve customers on this crucial platform for online sales.īut before we get into the details of the advantages of chatbot automation, let’s take a step back and review some of the basics of how chatbots work. If you’re curious about the concept of chat automation or what you can do with it, this is a great time to learn more. That last part is where Messenger API for Instagram is a real game changer for customer service-the power to automate answers to those questions opens lots of doors for anyone who puts it to good use.Īmong other benefits, you can streamline your customer service operations immediately by automating your responses to simple, repetitive questions that take away time better spent on other matters. Now, with Instagram added to the mix, automating customer interactions on Facebook’s complete trio of online platforms is something every Customer Service manager should be looking at.Īfter all, these are key online spaces for ecommerce, where billions of users are shopping, looking for product information, interacting with brands and asking questions. It offers the same functionality that was already available for Messenger and WhatsApp-the ability to automatically respond to messages sent via chat with pre-set text. That’s because customer service teams everywhere can get a major upgrade with Facebook’s recent release of Messenger API for Instagram. "Nobody said a word.Now you can deliver even better customer service with automated replies on Instagramĭevelopments on Instagram aren’t just relevant to those responsible for running social media accounts or marketing managers. "Again, we just stood there in just disbelief for another few minutes," Rodgers added. as if aircrafts were chasing whatever they just saw. Shortly after, the signal-caller says he heard the sound of fighter jets zooming above them. "And we just saw this incredibly large object and froze, as anybody would because what the hell was going on? And eventually it went out of sight and nobody said a word." "And it was like a scene out of 'Independence Day,' when the ships are coming into the atmosphere and they're creating this kind of like explosion-type fire in the sky." Stream the #HardKnocks finale now on /reQgankPod- NFL Septem in the clouds, we heard this sound and we saw this tremendously large object moving through the sky," Rodgers said. "Did we just see what we think we just saw?"
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